Stage 2. Making a Formal Complaint

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A formal complaint at work is often known and recognised as a grievance. It is your way of clearly stating that something is wrong and needs to be addressed. Submitting a written grievance can help protect your rights, show that you followed the correct steps, and create a formal record of what happened.

Many people feel unsure about raising a grievance. They worry it might backfire or be seen as confrontational. But the truth is, a well-written complaint can help fix the problem or support you later if things escalate. Whether your concern is about unfair treatment, bullying or discrimination, this step can make a real difference.

This toolkit gives you calm, confident templates and guidance to help you write a professional complaint that protects your position and puts your concerns on record.